Claims
What to do
Communication is key, as is keeping detailed notes and pictures if available. Follow these steps to ensure the best result for you and your customer. The below forms will assist in managing details required to properly submit a claim in a timely manner.
Contact [email protected] for additional assistance.
Communication is key, as is keeping detailed notes and pictures if available. Follow these steps to ensure the best result for you and your customer. The below forms will assist in managing details required to properly submit a claim in a timely manner.
Contact [email protected] for additional assistance.
AGENT CLAIM GUIDE
Agent Claim Guide Printable
Steps to Follow:
1. Send an email to [email protected], advise that a claim will be filed and quote the SPT#. The SPI Claims Department will file an intent to claim via email to the contact on the load confirmation.
2. Contact both the consignee and carrier, request their copy of the proof of delivery document and compare. Request photos of the damage from both parties.
3. Call your customer and then follow up with email to seek clarification on the following:
Steps to Follow:
1. Send an email to [email protected], advise that a claim will be filed and quote the SPT#. The SPI Claims Department will file an intent to claim via email to the contact on the load confirmation.
2. Contact both the consignee and carrier, request their copy of the proof of delivery document and compare. Request photos of the damage from both parties.
3. Call your customer and then follow up with email to seek clarification on the following:
- a) If a load is rejected in full or partial, you will need to confirm with your customer in writing the disposition of the goods. Do they want them delivered back to them and if not, where should they be delivered? If customer advises to destroy the contents of the load, this will need to be confirmed in writing.
- b) Advise your customer to not discard the cargo, the carrier and their insurer have the right to inspect the damage and if the damaged cargo is no longer available for inspection, the claim can be denied.
- c) Consider salvage. If the customer is not taking possession of the rejected goods for salvage against the cost of the claim, the carrier has the right to the salvage to recoup costs.
- d) Email a copy of the Notice of Claims document and SPI Claims form to your customer. Advise they will need to submit the form along with supporting documents to you.
- Note: A formal claim will not be submitted until all required documents have been received. Cargo damage claims under $300.00 will not be processed by the SPI Claims Department. Shipments booked through the SPI LTL Department with DLSW are also subject to the same rule.
Customer Notice of Claim
If a shipment is damaged it should be set aside and your SPI Representative should be notified right away, while following these steps.
1. Do not discard any packaging or damaged product, the carrier has the right to recover the damaged freight and sell for salvage. The product may have to be inspected by an insurance claims adjuster, if the damaged product is no longer available for inspection the claim may be denied. If a shipment is rejected at the Consignee, please advise your SPI Representative where the cargo should be redirected in writing. A disposition of the goods is required and forms part of the claims process.
2. Complete the attached “Claims Form”, along with all supporting claims documents. A commercial or detailed repair invoice is required to process a claim. Pictures, supporting the damages are required. If pictures are not available, please contact the SPI Claims Department without delay.
3. Freight claims will not be processed if the SPI freight bill is not paid. The claim and freight bill are two separate items and a claim does not preclude a customer from paying the freight charges. The freight bill will form part of the claims process and can be reimbursed at settlement. Submit documentation via email to [email protected] .
If you have any questions, please contact your SPI Representative.
Printable Customer Notice of Claim Instructions
1. Do not discard any packaging or damaged product, the carrier has the right to recover the damaged freight and sell for salvage. The product may have to be inspected by an insurance claims adjuster, if the damaged product is no longer available for inspection the claim may be denied. If a shipment is rejected at the Consignee, please advise your SPI Representative where the cargo should be redirected in writing. A disposition of the goods is required and forms part of the claims process.
2. Complete the attached “Claims Form”, along with all supporting claims documents. A commercial or detailed repair invoice is required to process a claim. Pictures, supporting the damages are required. If pictures are not available, please contact the SPI Claims Department without delay.
3. Freight claims will not be processed if the SPI freight bill is not paid. The claim and freight bill are two separate items and a claim does not preclude a customer from paying the freight charges. The freight bill will form part of the claims process and can be reimbursed at settlement. Submit documentation via email to [email protected] .
If you have any questions, please contact your SPI Representative.
Printable Customer Notice of Claim Instructions
SPI LOGISTICS CLAIMS FORM
This form will allow you to quickly and accurately capture all the pertinent information required for initating a claim:
Insurance Program
How SPI can help
If you have a customer that requires additional insurance, above the carrier cargo insurance, for added protection you can send a request to [email protected] to request. For information regarding our insurance program please review .
See additional details regarding Insurance with SPI here!
If you have a customer that requires additional insurance, above the carrier cargo insurance, for added protection you can send a request to [email protected] to request. For information regarding our insurance program please review .
See additional details regarding Insurance with SPI here!
